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The True Value of a Customer, Part 1: Beyond the Sale
The Evolving Landscape of Customer Worth In today's hyper-dynamic and digitally interconnected marketplace, the relationship between...
Peter Constantine
May 2910 min read


Revisiting the 'R' in ROI: Refining the Scope of Return on Investment
While the traditional measure of Return on Investment (ROI) in marketing has predominantly focused on the immediate financial...
Benjamin Searcy
May 62 min read


The Future of Loyalty: Beyond Points and Perks (2025 and Beyond)
Have you been wondering what the next evolution in loyalty is? You're not alone. We live in an experience-driven economy, and as a result...
The LHT Team
Mar 123 min read
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